Empower your team to handle any customer situation

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Empower your team to handle any customer situation

One of the nation’s leading communications skills experts

Live training and keynote events

Who We Are

Point of Contact Group is a unique training and development firm that will change the way you communicate with customers and each other. We teach people how to handle their very worst situations - and how to create great outcomes in any situation!

Our unique skills-based approach has taught over 25,000 people a brand new way to communicate, from the Fortune 500 to the Ivy League. Founded by a bestselling author, former customer service executive and practicing therapist with a track record of "turning around" customer contact operations, our programs will change your morale, turnover, customer satisfaction ... and your bottom line.

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Client Testimonials

“A wide chasm separates those who avoid difficult conversations and those who can handle them. Rich Gallagher draws on years of experience and research to give simple, effective steps to get from “here” to “there.”...
Phil Verghis, CEO, The Verghis Group
Good communications doesn't mean being nicer, smarter, or stronger. It just means learning new skills that most people need to be taught. Join our free mailing list and keep learning!