The Customer Service Survival Kit: Launch date March 27

The national launch for Rich Gallagher’s new book The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Service Situations will take place March 27, 2013.

This new book is designed to fundamentally change the way we look at difficult customer situations, using the same skills that hostage negotiators, crisis counselors and others use in their worst situations. It teaches you how to be supremely confident in any customer situation, and learn the secrets of delivering excellent service with every customer, every time.

Launch activities include a free one-hour webinar with signed book giveaways, sponsored by Citrix GoToAssist and SupportIndustry.com, over 15 free gifts for book purchasers, and special VIP incentives for bulk purchasers ranging from signed books to access to author Rich Gallagher. To learn more, visit the book’s web site at:

www.customerservicesurvivalkit.com