Text Box: The Point of Contact Group represents a braintrust of world-class expertise in the communications skills and cultural factors that drive successful organizations. We know what issues can and will turn around the performance of your organization - from your management and training methodology, all the way to how you use customer data and plan service strategies. And we’ve got a enviable track record of turning around organizations just like yours. We can help you with some of the best communications, coaching and leadership training in the industry, of course - and much more. Some of the targeted areas we can serve you include: Performance assessment and analysis Customer satisfaction measurement Workplace culture assessment Focus groups on service strategy issues Need-specific training programs Custom courseware development Train-the-trainer services Tap into our decades of real-world experience, as well our nationally acclaimed research into the best practices of the world’s leading organizations, to dramatically improve the performance of your own workplace. Contact us today for a personalized no-obligation discussion of what we can do to help you succeed.

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