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Many people think that good communications skills are a matter of being “nice people” or having a “good attitude.” But our training and coaching methodology takes a completely different approach - one that delivers measurable, proven results.
Our programs don’t focus on attitude or personality. Instead, you will experience high-intensity, interactive workshops based on the performance psychology behind effective communication:
· Our flagship Great Customer Connections program teaches your front line the mechanics of how to manage any customer transaction successfully – particularly in critical situations. · Based on our #1 customer service bestseller of the same name, our What to Say to a Porcupine program takes a fun, creative look at customer service for general audiences and corporate speaking engagements. · Our new program How to Tell Anyone Anything: The Power of Strength-Based Feedback, based on a forthcoming nationally-published book, will teach you how to painlessly and effectively communicate with people in any situation. · Our Strength-Based Coaching program teaches supervisors how to measure, coach and sustain team performance with increased employee buy-in. · Our Work with Me program is an intensive teamwork experience, based on modern personality psychology, that helps everyone learn how to work together—and have fun doing it. · Our Communicating Vision and Values workshop helps managers and leaders define and communicate the cultural values that breed self-sustaining performance, high morale and low turnover.
Our bootcamp-style approach is fun, intensive, and it really works! Our sessions involve exercises, role-playing, reference materials, and above all a new way of looking at you and your clients. And its success has gone far beyond our own clients, into the fabric of today’s business practices: as we enter our second decade, most of our programs are now based around our own nationally-published books from leading business publishers.
These programs will change the way you work. They will create measurable improvements in your service quality, teamwork and performance. And they will deliver bottom-line results. Guaranteed.
"(Point of Contact Group founder) Rich Gallagher has nailed the essence of serving others with practical ideas that work!" -John G. Miller, bestselling author of QBQ! The Question behind the Question and Flipping the Switch…Unleashing the Power of Personal Accountability
"Rich Gallagher knows more about delivering exceptional customer service than anyone on the planet. If you are anywhere near a customer then you must read his book Great Customer Connections." -Bill Rose, Founder and Executive Director, Service and Support Professionals Association (SSPA) |
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Join some elite company!
The Point of Contact Group’s unique training approach has been proven with thousands of attendees at premier organizations nationwide.
Corporate clients: Our programs have become the choice of numerous organizations who lead their respective fields, and base their success on leading service performance and employee morale. A sample of recent business areas we have served include:
Business Objects—Business process improvement software EMQ—Leading California social services provider Greek Peak Resort—Hospitality services Guthrie Health—Major regional health care center Lockheed Martin—Defense and IT contractor NEC—Leading corporate telecommunications firm The Sutherland Group—Global call center services provider The Pyramid Companies—Retail shopping mall management Ithaca Downtown Partnership—Civic organization
Academic clients: Our founder, an Ivy League graduate who grew up and worked extensively in academia, understands the unique problems of a campus workplace—and this background is reflected in the special relationship our firm has with colleges and universities.
Our programs have become the logical choice for many of America’s most prestigious educational institutions, ranging from ongoing in-service training for staff, to faculty symposia on communicating with students, to leadership development for deans and department heads. Some of our recent academic clients include:
Bates College California State University Colgate University Cornell University Elmira College Ithaca College St. Bonaventure University Thomas Edison State College University of Southern California University of Louisville SUNY TC3 College Stores Association National Association for College Admission Counseling
One thing all of our clients have in common is the clear competitive advantage the springs from an entirely new approach to communication skills, customer service and leadership.
Join the elite companies in your profession: Contact us today to see how we can help transform your service quality and workplace performance! |